Payment
PayPal, CreditCard, Bank Transfer (please inform us before).
According to Czech laws and Czech Tax Administration recommendations we will send an invoice and electronic bill to your e-mail. Please note, this rule is effective from 1st March of 2017.
Shipping
Items location: Prague, Czech Republic
Shipping to: worldwide in 1-2 working days
- Approximate delivery time to USA – 5-10 working days via Priority AVIA post (with Tracking number).
- Approximate delivery time to Europe – 3-5 working days via Priority AVIA post (with Tracking number).
- Other countries – delivery can vary.
Shipping costs will be calculated automatically in your shopping cart.
All our parcels are insured against lost and damage.
Very important
Please open the package in front of Courier Delivery Boy and check for complete content of the product and damages. If there is any theft or damage, do not accept the parcel and do not sign the courier POD. In case, courier doesn’t allow opening of package without signing POD, sign the POD, take the parcel but ask the courier to stay back to check the parcel in front of him and if any issue is found put the proper comment below your signature. If customer fail to do so, any claim regarding missing or damaged item will not be entertained.
Returns, refunds and exchanges
- Please always write right shipping address!< If the item is not delivered because of wrong shipping address – the order won`t be refunded. All orders that are claimed as undelivered after 6 months will be not found by post office or refunded – it is the law of post office. /li>
- If the order is lost, found and sent back to sender, it can be sent back to buyer after the payment of return shipping costs to our PayPal account. Or we can issue refund to your PayPal account for the items without shipping and we cancel the order.
- If you fail to receive items in time from your post office and they are sent back to sender, we can send items back after the payment of return shipping costs to CzechBeadsExclusive PayPal account. Or we can issue refund to your PayPal account for the items without shipping and we cancel the order.
Unfortunately, we don`t receive money back from post office. Thank you for understanding. - If you want to return items, please do it within 14 days after delivery. Items should be sent in unbroken condition, with original packaging at your own expense. After receiving the package we will issue refund to your PayPal account except shipping costs. Unfortunately, we don`t receive money back from post office. Thank you for understanding.
- In case of our fault we will send items to you in our own expense.
- Please note, that after 60 days of transaction PayPal fees are non-refundable!
- If you feel that parcel is lost, please contact us within max. 6 months after the parcel was sent. We will write a reclamation letter to the post office. After it eather you will finally get your parcel or we will get it back and issue your refund or send it again. Please note, that all orders that are claimed as undelivered after 6 months will be not found by post office or refunded – it is the law of post office.
- In case of damage please send us clear photos of damaged items and we will issue refund for the damaged items or include additional items to your new order.
Any Questions?
Please feel free to ask any questions about delivery.
